Effective Date: 29th March 2026
Whole Story S.A.S ("we," "our," or "us") is committed to protecting digital rights and ensuring that the activity conducted through our white-label music distribution platform complies with applicable laws, DSP requirements, and our Terms of Service. This Anti-Fraud Policy explains how we monitor for fraudulent or infringing behavior, the steps we take when issues arise, and the consequences of continued violations.
Whole Story S.A.S operates a strict two-strike policy. We may issue one formal warning (first strike). If a second strike is issued, the client's account will be terminated. In cases of egregious violations that cause immediate harm to our business, DSP relationships, or rightsholders, we reserve the right to disable access without prior warning.
Warnings are intended to place the potentially fraudulent or infringing sub-account under closer scrutiny and to give clients a clear opportunity to correct the issue. Clients are expected to investigate warnings promptly and take appropriate action to prevent repeated violations.
Whole Story S.A.S will notify a client within three business days of discovering or receiving a valid report of a violation. Violations include, but are not limited to:
This formal warning, which constitutes the First Strike in our two-strike policy, is issued when a second violation occurs. Specifically, it is triggered by repeated violations within a 60-day window, such as:
A final warning (second strike) will be issued when any of the following occur. Upon issuance of the second strike, the account will be terminated.
If we determine that a client or their end user has breached our Terms of Service, we may take one or more of the following actions:
When fraudulent or infringing activity is attributable to the client or their end users, we may terminate the agreement and close the account at any time. Costs incurred by Whole Story S.A.S or our partners (including legal fees and expenses) may be deducted from future payments owed to the client. Additional legal action may be taken if damages exceed withheld amounts.
Clients will receive a ticket or email notification if we detect potential infringing or unauthorized activity. The relevant account may be blocked while we request further information. If the client provides the requested information within five business days and we can verify the details, the account may be unblocked.
We may request that the client:
If a client cannot or refuses to provide the requested information within five business days, we may keep the account blocked and withhold revenues associated with content suspected of violating our Terms of Service or DSP agreements. Clients with blocked accounts will lose access to the platform and all services, and their content may be removed. Royalties will remain in escrow for up to 24 months, aligning with DSP chargeback windows.
We may withhold royalties in any client account tied to content suspected of violating our policies or DSP agreements. Funds are retained in escrow for up to 24 months or until a claim is resolved. Escrowed royalties enable us to:
Clients may appeal any warning, content removal, or account action taken by Whole Story S.A.S by contacting us at support@wholestorydistribution.com within 15 calendar days of receiving the official notification.
Appeals must include specific evidence demonstrating that the activity was legitimate or that the content is non-infringing.
Whole Story S.A.S will review the appeal and provide a final decision within 10 business days. All disputes are governed by the laws of Uruguay.
